Return & Exchange
Your satisfaction matters to us. At Rodiffy Moissanite, we stand behind every product we sell with our 100% Satisfaction Guarantee. We are dedicated to ensuring a comfortable and satisfying shopping experience for our customers. That's why we offer an Easy 30-day Return/Exchange service for all purchases. Below, you'll find detailed instructions on how to process a return or exchange. Please note that all policies begin from the date you received the product until the date the issue was reported to us. Take a moment to review whether your situation falls within our 30-day Return & Exchange Policy.
Our 30-day Full Coverage Return/Exchange Policy encompasses the following situations:
- Receipt of incorrect order or item(s)
- Receipt of broken items
- Receipt of products with poor or defective quality
- Issues such as chipping paint or falling crystals
In such cases, Rodiffy takes responsibility for return postage fees and replacement fees. Please note that for issues like chipping paint or falling crystals, we will exchange the item(s) only for the same product or for item(s) of equal or lesser value.
Our 30-day LIMITED COVERAGE Return/Exchange Policy applies to the following situations:
- Selection of the wrong size ring(s)
- Personal reasons such as a change of mind or personal taste
In these instances, the customer is responsible for return postage fees and replacement postage fees. Please note that Rodiffy does not refund any shipping fees.
Not Covered by Our 30-Day Return Policy:
- Products exposed to corrosive substances or chemicals, such as Liquid Silver Polish, Pools, Hot Tubs, and Spas, which can alter the appearance of your Rodiffy product.
- Products damaged by misuse, mishandling, or poor maintenance.
- Silver jewelry may naturally develop a patina over time due to oxidation. This is a natural characteristic of silver and can usually be restored with proper cleaning.
- Items returned in a condition other than their original state, including scratches, signs of wear, resizing, or alterations.
- Special order items, such as those with custom sizes and colors.
Jewelry Care & Refinishing Service:
With regular wear, jewelry may naturally show signs of use over time. For plated jewelry or pieces that need refreshing, Rodiffy offers professional refinishing services at an affordable price to help restore the original beauty of your jewelry.
If your piece needs a refresh, please contact our customer service team for available refinishing options.
Note:If your order qualifies for our free shipping service, we will issue a full refund once we receive the returned items. Please note that any additional shipping fees paid for delivery services are non-refundable.
Return Service Procedure:- Please contact our service staff, and attach clear photos of the items that represent a quality issue.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.
- Items that are being returned should be new, and unworn. They should be kept in their original condition in which you received them.
- Please contact one of our customer service representatives to request return authorization, and the return instructions.
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The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.
- Return address：Tinggen Village, Shatou Street, Panyu District, Guangzhou City, Guangdong Province, China (Building 4, Weifa High-tech Industrial Park) (East Elevator 206)
Self Service Return & Exchange Instructions
We are dedicated to providing a comfortable and enjoyable shopping experience at rodiffymoissanite.com. That's why we offer an Easy 30-day Return/Exchange service for all purchases. All policies begin from the date you receive the product until the date the issue is reported to us.
To ensure a smooth return process, please contact one of our customer service representatives first to obtain authorization before sending your item back. Unauthorized returns will be processed as store credit (gift card). If you prefer a refund to your original payment method, please make sure to receive authorization before shipping your package.
Items being returned or exchanged must be new and unworn, kept in their original condition with size tags attached. Items without a tag are not eligible for refund or exchange.
As a token of appreciation, we provide a $10 store credit (gift card) for exchanges and returns to reimburse shipping fees incurred by our customers when sending packages back.
Exchange & Return Flow
Step 1: Fill out the exchange & return form included with your order.
Step 2: Send your package and provide tracking information (tracking number and shipping courier) to service@rodiffymoissanite.com.
Step 3: Once your package is received, it will be inspected by Rodiffymoissanite.
Step 4: Store credit or refund will be issued to you by Rodiffymoissanite.
Step 5: For exchanges, use your store credit (gift card) to order new item(s).
- Once your order has been submitted, we will begin preparing your item for production shortly after. If a cancellation request is made within 12 hours after the order is placed, no cancellation fee will apply. If the cancellation request is made more than 12 hours after the order is placed, a 30% cancellation fee will apply due to production preparation and processing costs. If the package has already been dispatched, the order cannot be canceled.
- Rodiffymoissanite.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact our Customer Service Representatives.
- Note: Once your order is dispatched, it cannot be canceled.
