
CONTACT US
Our operation center is located in Room 904-01, Building C, Fulton International Wealth Center, Fengcheng 12th Road, Xi'an Economic and Technological Development Zone, Shaanxi Province, China. We believe in delivering excellent customer service, and will do everything possible to satisfy our customers. If you have any questions, comments or suggestions, feel free to contact us or email us at service@rodiffymoissanite.com
About Our Moissanite Stone
Moissanite is a diamond simulant made of silicon carbide. A diamond simulant is a stone that has a similar appearance to a diamond but is not a real diamond. It is very difficult to tell apart a diamond & moissanite, making moissanite a common diamond alternative.
The truth is that moissanite is not a synthetic diamond or the often dreaded cubic zirconia, it's a totally separate gemstone that is naturally occurring, though extremely rare and found in meteorites. Because of its beauty and durability, it's one of the few gemstones that's incredibly well suited to fine jewelry.
Shipping, Returns & Lifetime Warranty
You will receive a shipping confirmation with a tracking number once your order has shipped. If you do not receive a shipping confirmation within 1 business day of placing your order, please reach out to us at service@rodiffymoissanite.com for further assistance.
All orders are estimated to arrive within 7 business days of their ship date, but can arrive sooner with our express or rush options. Check out our shipping page here for more details!
Yes, you can exchange any new or unworn item up to 30 days from your original order's delivery date. This includes any style changes or store credit as well. Feel free to visit our returns page here to get that process started! After the 30-day window, we can still resize and service your item under our Lifetime Warranty.
You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does not reset in the event of an exchange submission.
Ring Sizing
Feel free to check out our ring size chart to find the best size for you! We also recommend getting sized at your local jeweler for an accurate measurement of your finger.
We do not recommend this method, as many printers can skew the sizing due to the scaling variables of the printer being used.